As the publisher of this site, Jungheinrich AG knows how important it is to you that your personal data is handled confidentially. We would, therefore, like to assure you that we comply with all the statutory requirements for data privacy and data security. In the following, we will provide you with detailed information on the nature, scope and purpose for which personal data is used within our online offering and the websites associated therewith. 

This data protection declaration supplements the respective provisions of the General Terms and Conditions. 

Controller in the sense of privacy law is Jungheinrich AG, Friedrich-Ebert-Damm 129, 22047 Hamburg, Germany. 

Please address all questions regarding the processing of your personal data as well as requests to exercise your rights to our Data Protection Officer: 

Jungheinrich Data Protection Officer
Friedrich-Ebert-Damm 129
22047 Hamburg
Germany

Email: DPO@jungheinrich.com

3.1 Fundamentals of data processing 

We process personal data only in compliance with the relevant data protection regulations. This means that the data will only be processed if legally permitted to do so, i.e. if the data processing is required by law, if the user has given his consent or if data processing is carried out on the basis of our legitimate interests within the meaning of Art. 6 (1) lit. f GDPR. 

We use the data you provide to fulfill, process and, if necessary, reverse your order. 
Furthermore, your data can be passed on to the shipping company commissioned with the delivery if this is necessary for the delivery of the goods. 

3.2 Accessing our website 

When you access our website, the browser used for this on your end device automatically sends information to the server for our website/application, which is temporarily stored in a log file. We have no influence over this. The following information is also recorded without your input and is stored until it is automatically deleted: 

• The IP address of the Internet-enabled device making the request 
• The date and time of access 
• The name and URL of the file accessed 
• The website/application used to gain access (referrer URL) 
• The browser you used and where applicable the operating system of your Internet-enabled computer and the name of your access provider. 

The legal basis for processing the IP address is art. 6 para. 1 (f) of the GDPR. Our legitimate interest arises from the following purposes for data collection. Remember that the data collected does not give us any direct indication of your identity and we do not draw any conclusions in this regard. We use the IP address of your end device and the data listed above for the following purposes: 

• To ensure that a smooth connection is established 
• To ensure that our website provides a good, consistent user experience 
• To assess system security and stability 
• Tracking in case of a cyberattack 

We also use cookies and tracking tools for our website. The precise procedure and how your data is used for this purpose is explained in further detail in sections about cookies and embedding of services and third-party content. 

3.3 Use of our service 

Our service can be used to view contractual-, vehicle- and invoice data. In order to use our service and to enable the processing of such services, you must register as a user. The following personal data is processed as part of user registration and for the creation of service requests: 

• User access data; 
• Company name and address; 
• First and last name of the user; 
• Telephone number, e-mail and customer number; 
• Language setting of the device used. 

We process and use the personal data collected from you exclusively for the fulfilment of your order request. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the product (cf. Art. 6(1) sentence 1 lit. b) GDPR). 

3.4 Getting in touch 

When you get in touch with us (via a contact form or via email), the user details provided are used to process the request. The user details may be stored in our Customer Relationship Management systems ("CRM system") or comparable request set-up to enable us to provide a tailored service. We use the CRM system to process user data only in accordance with our privacy policy and to comply with EU data privacy. 

4.1 General Information 

We use cookies or other storage technologies (local storage, session storage) of your browser on our website if you give us your consent (cf. Art. 6(1) sentence 1 GDPR), we have a legitimate interest (cf. Art. 6(1) sentence 1 GDPR) or it is technically necessary. These are small text files that are sent from the product to the device that you use (PC, tablet etc.) and stored in the memory of your browser. The purpose of these cookies is, for example, to identify a user as an authorised user for the duration of his use of the product. Without this temporary "intermediate storage", entries already made in some applications would have to be made over and over again. A cookie contains only the data that a server issues and/ or that the user enters on request (e.g. structure, domain information, path, expiry date, cookie name and value). A cookie cannot spy out a hard disk. This does not mean that we are immediately informed of your identity. The use of cookies makes the use of our shop more pleasant for you. We use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our site. In addition, we also use temporary cookies for the purpose of user-friendliness, which are stored on your end device for a certain period of time. If you visit our site to use our services again, it will automatically be recognized that you have already been with us and what inputs and settings you have introduced so that you do not have to enter them again. 

In detail, the cookies mentioned in the following overview are set when using the product. These are, on the one hand, so-called first-party cookies, which we ourselves use, and, on the other hand, third party cookies which are set by third parties to achieve certain purposes. If you do not want cookies to be stored on your computer, you can deactivate the corresponding option in the system settings of your browser. Cookies that have already been saved can be deleted in the browser's system settings. However, please note that deactivating cookies may restrict the use of the product. 

To give you an overview of the cookies in use and to facilitate your consent or non-consent to the usage of cookies, we are using the tool ‚Cookie Bot‘. At the beginning of your visit to our website, this tool will ask your consent. 

On the other hand, we use cookies to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you and to display information specially tailored to you. These cookies enable us to automatically recognize when you visit our site again that you have already been with us. These cookies are automatically deleted after a defined period of time. Most browsers accept cookies automatically. 
 
However, you can configure your browser in such a way that no cookies are stored on your computer or that a message always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website. The storage period of the cookies depends on their purpose and is not the same for everyone. The respective storage period of the cookies used can be found here. 

Please visit https://parts.jungheinrich.de/en/p/cookies for an overview of cookies in use. 

4.2 Google Analytics 

For the needs-oriented design and ongoing optimisation of our web pages, on the basis of art. 6 para. 1 (f) of the GDPR (legitimate interest) we use Google Analytics, a web analytics service provided by Google Inc. ("Google"). In addition the website uses the extension Google Optimize. Anonymous usage profiles are created and cookies are used in connection with this. The information generated by the cookie about your use of this website, such as 

• Browser type/version 
• language settings 
• Operating system used 
• Host name of the accessing computer (IP address) 
• Referrer URL (the previously visited page) 
• Time of server requests 
• Pages viewed (URLs and page titles) 
• Events like PDF downloads, navigation clicks, etc. 
• Usage behaviour such as length of stay, scroll depth, cancellations 

The collected information about your use of our website is transmitted to a Google server via an encrypted connection (SSL, HTTPS) together with a pseudonymous identifier (clientID) and stored there. 
 
We only use Google Analytics with activated IP anonymization. This means that the IP address of the user is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases the full IP address will be sent to a Google server in the USA and shortened there. In addition to Google LLC based in California, USA, the data transmitted and stored in this way could also be accessed by US authorities in individual cases under certain legal conditions. 

Google will use this data on our behalf to evaluate the use of our online offer by users, to evaluate the success of campaigns (e.g. via the Google Ads advertising platform), to compile reports on the activities within this online offer and to do other things with the use of this online offer and services related to internet use to provide to us. Pseudonymous user profiles can be created from the processed data. 
 
We have set up Google Analytics in such a way that the data sent by us and linked to cookies or clientIDs is automatically deleted after 14 months and only aggregated data remains. Data whose retention period has been reached is automatically deleted by Google once a month. 
 
In general, users can prevent the storage of cookies and the execution of scripts such as Google Analytics by making a corresponding setting in the browser software or by using various plug-ins. However, we would like to point out that in this case you may no longer be able to use all the functions of this website to their full extent. 

If you do not want Google Analytics to run, you can also prevent this with effect for the future by using one of the following options: 
 
You can revoke your previously given consent to data collection at any time by refusing the use of cookies and scripts for statistical purposes in our Cookie Consent Manager. 
 
You can download and install Google's official opt-out browser plugin from the following link to deactivate Google Analytics on all websites in your current browser: https://tools.google.com/dlpage/gaoptout 
 
You can use this link to set an opt-out cookie that will prevent future detection by Google Analytics within this website with your current browser. However, if you delete the cookies in your browser, you must set this opt-out cookie again. 
 
Further information and data protection regulations and settings from Google can be found here: 

https://policies.google.com/privacy 

https://policies.google.com/terms 

https://policies.google.com/terms/information-requests 

https://marketingplatform.google.com/about/analytics/terms/de/ 

5.1 FriendlyCaptcha 

We use the “Friendly Captcha” service from Friendly Captcha GmbH, Am Anger 3-5, 82237 Wörthsee on our website. Friendly Captcha is used to check whether data is entered on our website (e.g. in a contact form) by a human or by an automated program. For this purpose, Friendly Captcha analyzes the behaviour of the website visitor based on various characteristics. Friendly Captcha evaluates various information for analysis - this also applies to the IP address of the website visitor, which is immediately anonymized by Friendly Captcha. 
 
The data processing that takes place in connection with the use of Friendly Captcha is carried out for the purpose of being able to guarantee the security of our websites. The legal basis for data processing is Art. 6 (1) (f) GDPR. Our legitimate interest lies in the fulfilment of legal requirements to ensure the security of data processing. Further information on how Friendly Captcha handles your data can be found on the website and in the data protection declaration of the provider, which can be accessed via the following links: https://friendlycaptcha.com/de/ data protection declaration: https://friendlycaptcha.com/de/legal/privacy-end-users/ 

5.2 Google Tag Manager 

On the basis of our legitimate interest (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), this website uses Google Tag Manager. This service enables the management of website tags via an interface. Google Tag Manager simply implements tags. No cookies are placed, and no personal data is captured. Google Tag Manager triggers other tags that may capture data. Google Tag Manager does not access this data. If deactivated at domain or cookie level, deactivation applies for all tracking tags, insofar as they are implemented using the Google Tag Manager. More information on Google Tag Manager can be found at the following link: http://www.google.de/tagmanager/use-policy.html 

With this service, so-called website tags can be managed via an interface. The Google Tag Manager implements scripts and general services on our website according to defined rules and triggers, which in turn may then use cookies, tracking pixels or comparable technologies and collect data. The Google Tag Manager itself does not act as a tracking or analysis service, but only enables the integration of such as well as the integration of opt-out scripts (possibility of objection) and the like. In this function, the Google Tag Manager is an important tool for us to fulfill transparency and legal obligations in the area of ​​data protection. For example, based on your consent, we can use our Cookie Consent Manager to control whether analysis or advertising services should be integrated or not. 
 
You can find more information about Google Tag Manager and data protection at Google under the following links: 

• https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/ 
• https://policies.google.com/privacy 
• https://policies.google.com/terms 

The user has the option of preventing the Google Tag Manager from sending statistical and marketing tags in the future. To do this, the user must click on the following opt-out link to store a Google Tag Manager deactivation cookie in their browser. This blocks future integration via the Google Tag Manager for this browser only and not for other browsers and/or end devices. This does not delete existing cookies. We also point out that in this case you may no longer be able to use all the functions of this website to their full extent. If the cookies are deleted in the browser, the opt-out cookie must also be set again afterwards. 

5.3 YouTube 

On the basis of our legitimate interests (i.e. interest in analysis, optimisation and economical running of our online offering as defined in art. 6 para. 1 (f) of the GDPR), functions of the YouTube service are embedded into the Jungheinrich AG website in order to display and play back videos. These functions are provided by YouTube, LLC 901 Cherry Ave. San Bruno, CA 94066 USA. You can find further information in the YouTube data privacy regulations. 

Here, an advanced data privacy mode is used whereby, according to information from the provider, user information is stored only when video playback is initiated. If you start to play back an embedded YouTube video, YouTube uses cookies to gather information on user behaviour. According to information provided by YouTube, this is used, among other things, to create video statistics, to improve user friendliness and to prevent misuse. Regardless of whether the embedded video is played back or not, every time the Jungheinrich Service & Parts AG & Co. KG website is accessed a connection to the Google "DoubleClick" network is established, which can trigger further data processing beyond the influence of Jungheinrich Service & Parts AG & Co. KG. 

Users can find further details on how YouTube uses cookies in the YouTube data privacy declaration at: http://www.youtube.com/t/privacy_at_youtube. 

We cooperate with third parties who take over certain technical tasks in the provision of the product on our behalf. 

As far as we involve external service providers, it always happens in accordance with the legal provisions and the regulations of the current privacy policy. Recipients of the data are obliged to use them only for the defined purposes. In the event of data being transferred to a recipient outside the Jungheinrich Group in a third country outside the European Union/EEA, the recipient guarantees an equivalent level of data protection in accordance with Art. 44 ff. GDPR. Exceptions are states whose data protection level has been recognized as appropriate by the EU Commission pursuant to Art. 45 GDPR. 

Our service provider Microsoft carries out the access control and login. Only the data required for this purpose (e.g. access data) is transmitted to the service provider. 

Microsoft Enterprise Service 
Microsoft Corporation 
One Microsoft Way 
Redmond 
Washington 98052, USA 

Data privacy representative for the European Economic Area and Switzerland: 

Microsoft Ireland Operations, Ltd. 
One Microsoft Place 
South County Business Park 
Leopardstown 
Dublin 18, D18 P521, Irland 

Only the data required for this purpose (e.g. access data) are transmitted to the service provider. 

7.1 Overview 

As well as the right to withdraw consent, you also – if so provided by statutory requirements – have the following additional rights: 

• Right to be informed of the personal data we have stored about you in accordance with art. 15 of the GDPR 
• Right to correction of incorrect or incomplete data in accordance with art. 16 of the GDPR 
• Right to have the data about you stored by us deleted in accordance with art. 17 of the GDPR, unless legal or contractual retention periods or other statutory obligations/rights to further storage need to be met 
• Right to restrict the processing of your data in accordance with art. 18 of the GDPR 
• Right to data transferability in accordance with art. 20 of the GDPR 
• Right to complain to the Information Commissioners Office. You can apply to the supervisory body for your usual place of residence or place of work or for our company headquarters.  

7.2 Objection and revocation 

According to the EU Data Protection Act you have a right to 

• information free of charge about your stored data as well as to have this data corrected, blocked or deleted, 
• object or revoke use of the data at any time for advertising purposes. 

If the user does not want Jungheinrich to actively use the data for internal purposes, the user is entitled to object to this use and processing at any time in accordance with Art. 21 Para. 2-4 EU-GDPR. To do this, it is sufficient to send a corresponding e-mail to datenschutz@jungheinrich.de. The special case of a legally required data blocking instead of data deletion according to Art. 17-19 EU-GDPR remains unaffected. 

We implement technical and organisational security measures in accordance with the state of the art to ensure that the requirements of European and national privacy law are observed and to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. In particular, all communication in connection with the visit and use of the product, which takes place via the browser, is encrypted using the TLS procedure. 

We also use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or complete loss and against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments. 

In principle, we only store your data for as long as is necessary for the purpose for which the data were collected. A longer storage takes place if legal retention periods apply or you have declared your consent to the storage for a longer period of time. 

The obligation of Jungheinrich to retain a copy of the data for legally prescribed archiving purposes or other purposes provided by the underlying contract remains unaffected. 

User accesses are retained until a deletion is initiated by the user. The deletion of the user access can be performed by addressing your request to your customer contact or the Data Protection Officer (see section 2. of this Policy). After final termination of the contract for the use of the product or deletion of the user profile, we will initially restrict access to the registration data and delete them as soon as they are no longer required for asserting, exercising or defending legal claims. 

The links contained in our service may refer to other Jungheinrich AG websites. The Privacy Policy provided for this purpose and shown on the corresponding web pages apply expressly. The same applies to possible links to websites of third parties. 

We will update this Privacy Policy if necessary for legal or factual reasons. Please keep yourself regularly informed about the current status of the Privacy Policy.